F.A.Q.
When and what type of payment is excepted for rentals?
Full payment is due at set up in the form of cash or check. If you prefer to pay via Discover, MasterCard, or Visa you MUST do so prior to delivery.
In the event of renting an inflatable and it looks like rain what is the cancellation policy?
Watch your weather channel the week prior to the event. If you feel that the weather is going to be to cold, windy or rainy you may cancel before your scheduled delivery time. If the inflatable is delivered and set up and it begins to rain, no refunds are given.
What if it rains during my event and the inflatable is set up?
If it rains and winds are less than 15 mph leave the jump up. Once the rain stops, wipe down the inside of the inflatable and it is ready for use again. Please note that vinyl gets very slippery when wet; make sure it is dry before entering the unit.
If winds exceed 15 mph?
Please exit all riders, and then turn off the inflatable. If you see a storm coming in do not take a chance -- exit riders immediately. Inflatables are not solid structures; they are held down by stakes that will keep the unit in place while in use but not meant to be held down during heavy winds. APR also appreciates customers removing the blowers and storing them in a dry place. It is unsafe to stay in Bounce if winds exceed 15 miles per hour (MPH). Have all persons exit the Bounce, then unplug the blower unit and let the Bounce deflate.
When my rentals are all set up, should I tip the delivery man or crew?
Absolutely, tips are usually anywhere from $10-$50 depending on what type of set up you are having done. Especially in the summer heat, these guys will appreciate it greatly.
Does the company carry insurance?
Yes, APR has $1,000,000.00 liability insurance.
How often are the inflatables cleaned?
Our inflatables are cleaned before each and every rental and then inspected by the owner. We first vacuum, then we clean them by hand with an antibacterial disinfectant. If, upon arrival and set up one of the APR crew members sites a stray leaf or sees condensation, he will do another wipe down before having the customer sign off on the rental agreement. APR takes the most pride in guaranteeing customers the cleanliness of their units. If you are a clean freak, like us, and have to be absolutely certain your rental will be clean upon arrival we have been known to invite customers over to the warehouse Monday-Friday during cleaning hours to watch us scrub! We take pride in the cleanliness of our equipment and customer service, if you have any questions at all just give us a call.
What if something goes wrong during our party with the inflatable?
Give us a call immediately, if it goes into the answering service we will call back with in a half hour and happily solve any problems with our equipment.
When the party is over what do I do with the inflatable?
Turn of the blower, let the inflatable fall, place the blower in a secure spot and go inside and relax from the fabulous party you just threw!
When will APR pick up my rentals?
Inflatable and machine rentals are only the following day. We normally try to pick them up before noon. If you have rentals and a tent; pick ups are on Mondays & Tuesdays.
The General Release, indemnity, and the Hold Harmless provisions apply to, but are not limited to, any injury, death, damage, claim or liability which may arise on account of negligence, whether active or passive, of Lessor of Lessor's supplier, agents, employees, contractors or installers.
